Terms of sale

1. Seller

MB Supyk
Company code 308139407
Registered office: Perkūnkiemio g. 19, LT-12120 Vilnius
Email: info@pykpouches.com
Phone: +370 672 22142

We sell only on pykpouches.com. Send questions, complaints and notices by email – we reply within 14 days, usually sooner.

2. Who these terms apply to

These terms are the contract between you and us when you buy on pykpouches.com. By pressing “Pay” you confirm that you have read and accept them. Only persons aged 18 and over may buy. The contract is concluded in Lithuanian and governed by the law of the Republic of Lithuania; this English text is a translation, and if the versions differ, the Lithuanian version prevails. Nothing in these terms limits the rights you have as a consumer under the law.

3. Product

PYK MINT is a food supplement. Pouches placed under the lip. Each pouch contains 100 mg of caffeine and 100 mg of L-theanine. 16 pouches of 0.65 g per box, net weight 10.4 g. No nicotine, no tobacco, no sugar.

Ingredients: cellulose (E460), water, caffeine, L-theanine, flavourings, humectant propylene glycol (E1520), acidity regulator sodium carbonates (E500), sweetener sucralose (E955).

Use: one pouch under the upper lip. No more than 4 pouches a day.

• Do not exceed the recommended daily dose.
• Food supplements are not a substitute for a varied and balanced diet.
• Keep out of reach of children.
• Contains caffeine (100 mg per pouch). Not recommended for children or pregnant or breastfeeding women.
• For people aged 18 and over.

The best-before date and storage conditions are shown on the package. Photos on the website illustrate the product; colours on screen may differ slightly.

4. Prices

Prices are in euros and are final – there are no extra charges. The price per box depends on the quantity in the order:

Delivery to a parcel locker is €2.90, free for orders from €27. You see the final total in the cart before paying. Your order is charged at the price shown when you placed it. If a price on the website is obviously wrong (e.g. due to a technical error), we will tell you before shipping and refund everything if you don't accept the correct price.

5. Discount codes

• One code per order. Codes can't be combined.
• A code is valid until its stated date. A personal code (sent by email) is valid only for an order with that email address and only once.
• A code applies on top of the quantity price, but the final price per box can't fall below our minimum, so for some quantities a code may not apply. You will see this in the cart before paying.
• Codes can't be exchanged for cash. When products are returned, the amount actually paid is refunded.
• Discount codes don't apply to subscriptions (section 11).
• Friend referral. Every buyer has their own link (you'll find it in your account and on the thank-you page). With it, a friend gets €3 off their first one-time order – if they haven't bought with that email or phone number before. When the friend's order is paid, we email the referrer a personal €3 code: single-use, valid for 180 days. You can't use your own link. We don't write to the friend on your behalf and we don't tell the referrer who bought. If the friend returns the order, the code already sent is not cancelled.

6. Ordering and conclusion of the contract

In the cart you choose the quantity (1–50 boxes) and an Omniva parcel locker, enter your contact details and pay. Before paying you see the full order and total and can correct any field. Pressing “Pay” means the order obliges you to pay.

The contract is concluded when the payment is confirmed. We then email you an order confirmation with the order number, total, products, parcel locker and a link to the invoice. Keep it – it is your contract confirmation. You can find these terms on the website at any time.

If after payment it turns out we don't have the product, we'll tell you right away and refund everything within 14 days.

Right after payment, on the thank-you page, we may offer to top up your order. The top-up is a separate order with a separate payment, but it ships together with the first one.

7. Payment

You pay straight away in the cart – by card or another method shown in the cart (e.g. Apple Pay, Google Pay, Revolut Pay). Payments are processed by Stripe (Stripe Payments Europe, Limited, Ireland). Card details are entered in Stripe's secure field – we neither see nor store them. Your bank may ask you to confirm the payment (3D Secure).

8. Delivery

We deliver only in Lithuania, to the Omniva parcel locker you choose, within 5 working days of payment. When we ship, we email you the tracking number, and when the parcel reaches the locker, Omniva tells you how to collect it.

The risk of loss or damage passes to you when you collect the parcel from the locker. If you don't collect it within the time set by Omniva, it comes back to us. We'll then contact you: we'll send it again (redelivery is charged under these terms) or refund the price of the products.

If the product doesn't arrive within 5 working days, write to us – we'll sort it out. If we still don't deliver within an additional agreed period, you can terminate the contract and we'll refund everything you paid.

9. Right of withdrawal

You can withdraw from the contract without giving a reason within 14 days of the day you collect the parcel. If the products of one order arrive in several parcels – from the day you collect the last one.

Exception: the food supplement is sealed. If a box has been opened after delivery, it can no longer be returned for health protection and hygiene reasons (Civil Code Article 6.228¹⁰ paragraph 2, point 5). Unopened boxes can be returned even if you opened other boxes from the same order. For your first order, the guarantee “First box not for you” also applies (section 10).

You can withdraw using this form, by email at info@pykpouches.com or by filling in the model form. How to return a product and when we refund – on the returns page.

10. Guarantee “First box not for you – we'll refund you”

If this is your first PYK order and you didn't like your first box, write to info@pykpouches.com within 30 days of collecting the parcel. We'll refund the price you paid for one box within 14 days, using the same payment method. You don't need to send the opened box back.

• Valid once per buyer – the same person, email address, phone number and delivery location.
• We refund the price of one box that you actually paid (with the quantity price and discount). The delivery charge is not refunded.
• This is a voluntary seller's guarantee. It adds to, and doesn't replace, your right of withdrawal (section 9) and your rights regarding defective products (section 12).

11. Subscription

Instead of a one-time purchase, you can choose a subscription in the cart: the chosen number of boxes arrives regularly, every chosen number of weeks (from 1 to 12 – you see the available options in the cart). The price per box in a subscription is 10% lower than the price for the same quantity tier in section 4; delivery is charged as in section 4. You see the full amount of each charge in the cart before paying.

• You pay the first amount when you place the order. After that, the same amount is charged automatically to the card or other payment method you gave at the start of each period. 3 days before each charge we email you a reminder with the date and amount.
• Each paid period is a separate order: it ships within 5 working days, gets its own invoice, and the right of withdrawal (section 9) and rights regarding defective products (section 12) apply to it.
• There is no minimum subscription period. In your account (pykpouches.com/en/paskyra) you can skip the next delivery, change the quantity, frequency, parcel locker or payment card, pause or cancel the subscription at any time and free of charge. We confirm every change by email.
• Once you cancel the subscription, no new payments are taken; a delivery already paid for arrives as usual.
• If a payment can't be taken, the delivery isn't shipped and we let you know by email. We retry the payment a few more times; you can change your card in your account.
• Discount codes don't apply to subscriptions.
• If you cancel a subscription after no more than one paid delivery and start a new one within 90 days, the subscription discount doesn't apply to the first delivery of the new subscription – it applies from the second. You will see this in the cart before paying.
• We'll email you about a change in the subscription price at least 14 days before the charge to which the new price would apply. If you don't accept it, you can cancel the subscription before that charge.

12. If the product is defective

If you received a damaged, wrong or defective product, or something is missing from the parcel, write to us and attach a photo. The law protects you for 2 years from receiving the product; please report a defect within 2 months of noticing it. Choose what you want: we'll replace the product or refund you. We pay all related shipping costs.

13. Reviews

A review can be left by a buyer through the personal link they get after the order. People who tried PYK before sales began are marked “Tried before launch”. We check every review before publishing. We don't edit their content, and we only withhold reviews with insults, other people's personal data or content unrelated to the product. The average rating is calculated from all published reviews.

14. Liability

Use PYK as stated on the package and in these terms. We are not liable for harm caused by use not according to the instructions, exceeding the daily dose or ignoring the warnings. This doesn't limit any liability of ours that can't be limited by law.

15. Complaints and disputes

Send complaints to info@pykpouches.com. We'll reply within 14 days. If you're not satisfied with the reply or didn't get one, within 1 year of submitting the complaint you can apply free of charge to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, vvtat.lrv.lt) – the application can also be submitted electronically. You can also go to court.

16. Changes to these terms

We may change these terms. Your order is governed by the terms published when you placed it.

Effective from 3 October 2026